Refund, Cancellation & Exchange Policy

Important NoteThis policy must be customized based on your business activity and product/service type.If you do not offer refunds, cancellations, or exchanges, you must clearly state this below to avoid misunderstandings and disputes.

1. Refund Policy

We offer refunds under the following conditions: the wrong product was provided, the product is defective, or the product was damaged during shipping.

Refunds may be granted in cases such as:

• The wrong product was provided
• The product is defective
• The product was damaged during shipping
• The product was tampered with

To be eligible for a refund, you must notify us within 7 days of receiving the product, along with supporting evidence (e.g., photos, proof of issue).

Approved refunds will be processed to the original method of payment within 7 to 14 days, depending on the issuing bank or payment provider.

Exceptions (if applicable):Refunds may not be available for certain items, including but not limited to:

• Perishable or sensitive goods (e.g., food, hygiene products)
• Customized or personalized items
• Digital products or services once delivered
• Change-of-mind purchases, and cosmetics or personal-care items that have been used or opened, except where opening was necessary to discover a defect

2. Cancellation Policy

Orders may be canceled within 24 hours from the time of purchase, provided that:

• The order has not yet been processed, shipped, or fulfilled
• The product is not customized or already in preparation

Cancellation requests must be submitted through email to info@lealinelb.com.

Important:

• If no cancellation is allowed, this must be clearly stated:“We do not accept cancellations once an order is placed.”
• Customized or personalized orders are typically non-cancellable once processing has started.

3. Exchange Policy

We offer exchanges under the following conditions: the wrong product was delivered, or the product is defective or damaged.

Exchanges may be accepted if:

• The wrong product was delivered
• The product is defective or damaged
• The item does not match the description

Requests for exchange must be made within 7 days of delivery.

Items must be returned in unused and in the original packaging, unless defective.

Exclusions (if applicable):

• Perishable goods (e.g., food)
• Customized or personalized items
• Items marked as final sale

4. General Conditions

• Customers are responsible for return shipping costs unless the issue is due to our error.
• We reserve the right to inspect returned items before approving refunds or exchanges.
• This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.

5. Contact

For any refund, cancellation, or exchange requests, please contact us at:info@lealinelb.com